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HomeMy WebLinkAbout2024-05-16 DTPC Packet AMENDED AGENDA DOWNTOWN PARKING COMMISSION May 16, 2024 REGULAR MEETING 8:30 A.M. I. CALL TO ORDER II. ROLL CALL III. APPOINT CHAIR AND VICE CHAIR IV. APPROVAL OF MINUTES 1. Possible approval of the March 21, 2024 meeting minutes 2. Possible approval of April 18, 2024 meeting minutes V. OPEN FORUM - The Open Forum is a portion of the Commission meeting to address subjects which are not a part of the meeting agenda. The Chairperson may reply at the time of the statement or may give direction to staff regarding investigation of the concerns expressed. Out of respect for others in attendance, please limit your comments to 5 minutes or less. VI. CONSENT AGENDA – These items are considered routine and will be enacted by one motion with no discussion. Anyone may request an item to be removed from the consent agenda and considered separately. VII. UNFINISHED BUSINESS VIII. NEW BUSINESS 3. Enforcement Discussion – No Packet Materials 4. Strategic Plan Workshop – No Packet Materials 5. Parking Permit Module Update and Fee Schedule Discussion IX. FYI – STAFF UPDATES 6. Financial Updates – No Packet Materials X. ADJOURNMENT 216 4th Street N, Stillwater, MN 55082 651-430-8800 www.stillwatermn.gov DOWNTOWN PARKING COMMISSION MEETING MINUTES March 21, 2024 Chairman Glynn called the meeting to order at 8:30 a.m. Present: Chairman Glynn, Commissioners Bates, Havir (via Zoom), Kaufer, Lentz, Lepage, Rheinberger Absent: Councilmember Junker Staff: Community Development Director Gladhill APPROVAL OF MINUTES Possible approval of November 16, 2023 meeting minutes Motion by Commissioner Rheinberger, seconded by Commissioner Lepage, to approve the November 16, 2023 meeting minutes. All in favor. OPEN FORUM There were no public comments. CONSENT AGENDA There were no items on the Consent Agenda. UNFINISHED BUSINESS There was no unfinished business. NEW BUSINESS Update on Planned Lot 8 Reconstruction and River Market Co-op Parking Lease Community Development Director Gladhill stated that River Market Co-op is requesting an amendment to the lease for Parking Lot #8a. The existing lease dated December 7, 1999 provided an initial 20-year term with three additional 10-year extensions at a rate of $1/year for 50 spaces, and also included an assessment for a portion of costs of reconstruction of Lot #8. The City is planning to reconstruct Lot #8 in 2024. In discussing the cost allocation, River Market instead offered amendments to reduce the number of stalls reserved and pay applicable parking fees (in lieu of the $1/year current rate). He reviewed the terms of the proposed lease. Staff believes the proposal is fair, as it would open up 25 stalls to general public parking. Staff recommends approval and plans to bring a full lease amendment to the City Council on April 2. Sara Morrison, General Manager of River Market Co-op, said there have been many meetings about the proposed lease amendments. Commissioner Lentz asked who would be responsible for signage, and Mr. Gladhill replied River Market will be responsible for signage and enforcement. Chairman Glynn asked if the narrow walkway into the parking lot will be redone, and Mr. Gladhill said he will check with the City Engineer. Downtown Parking Commission Meeting March 21, 2024 Page 2 of 2 Motion by Commissioner Rheinberger, seconded by Commissioner Kaufer, to recommend that the City Council approve the lease amendments as proposed. All in favor. FYI/STAFF UPDATES Update and Discussion on Downtown Parking Changes Implementation - Additional Credit Card Terminals, South Main Street Loading Zone Pilot Study Mr. Gladhill updated the Commission on several items: hourly parking payments are going well and generating a net increase in revenue. The number of parking permits added to the system was far more than anticipated. City staff are working with the soon to be new owners of the apartment complex next to the parking ramp to have the new owner manage all of their allotted parking permits. A major sales tax audit revealed that the City was not collecting all the right sales taxes for downtown parking, so the City may need to pay about $40,000 depending on the interpretation of the regulation. Two new credit card terminals are ready to install. There are many fraud sites purporting to be “Stillwater Passport App.” The request from the Loft at Studio J to stripe a 3-4 space loading zone on Main Street has been submitted and the City is awaiting a decision from MnDOT. Commission Work Plan Mr. Gladhill provided the current work plan. Commissioners noted that in general, the Commission could focus on improving communication with downtown users and businesses on a number of parking topics including fake apps, identifying parking zones, parking passes and employee parking. Mr. Gladhill said next month’s meeting could be a strategy session on the work plan to identify the top priorities. COMMISSION REQUESTS Chairman Glynn asked about the Aiple property and parking lot construction timeline. Mr. Gladhill explained the Aiple property development as Lumberjack Landing is part of about $8 million in a package of riverfront improvements being partially funded through $6 million in State funding. The City hopes to begin construction in 2025. River Grove School was granted exclusive daytime use of that parking lot on a temporary basis by the City Council. Commissioner Rheinberger asked for a Lumberjack Days update, and Mr. Gladhill replied that the Locals are passing the torch and the City is working with another entity to handle the event. Mr. Gladhill also stated the gravel parking area on the south end near Bridgeview Park that is now used by a private business will go away in 2025 when the City improvements are started. Commissioners agreed that when the gravel parking goes away, those cars will have to park somewhere and the Commission should start start thinking about options. Newly appointed Commissioner Havir introduced herself. ADJOURNMENT Motion by Commissioner Rheinberger, seconded by Commissioner Lentz, to adjourn the meeting. All in favor. The meeting was adjourned at 9:25 a.m. Brad Glynn, Chair ATTEST: ________________ Tim Gladhill, Community Development Director 216 4th Street N, Stillwater, MN 55082 651-430-8800 www.stillwatermn.gov DOWNTOWN PARKING COMMISSION MEETING MINUTES April 18, 2024 Chairman Glynn called the meeting to order at 8:30 a.m. Present: Chairman Glynn, Commissioners Bates, Havir, Lepage, Rheinberger, Councilmember Junker Absent: Commissioners Kaufer and Lentz Staff: Community Development Director Gladhill APPROVAL OF MINUTES Possible approval of March 21, 2024 meeting minutes Postponed to next meeting. OPEN FORUM There were no public comments. CONSENT AGENDA There were no items on the Consent Agenda. UNFINISHED BUSINESS There was no unfinished business. NEW BUSINESS Work Plan Discussion Community Development Director Gladhill provided the most recent work plan and asked what the Commission would like to focus on for the next calendar year. He noted past discussions of the need for better communication materials and signage, and on street parking. Councilmember Junker suggested closely monitoring the impact of the pay parking implemented last September. He also said the City now must pay sales tax on pay parking, due to a state law requiring that unless parking spaces are identified and numbered, the entity must pay sales tax. The City has engaged its legislators to look into it. Commissioner Havir asked if there is a relatively inexpensive quick fix such as numbering each stall, and Councilmember Junker replied that is not clear yet. Mr. Gladhill noted that far more would be spent monitoring a numbered parking stall system, even if it was in-kind staff time. It’s more cost effective to pay the sales tax which is about $10,000 per year. He recommends focusing on increasing wayfinding and customer service signage, short term home rental parking, and monitoring the new parking permit software that will roll out in May or June. Councilmember Junker asked if Police Chief Mueller could attend the next Commission meeting to discuss enforcement efforts. Downtown Parking Commission Meeting April 18, 2024 Page 2 of 3 Chairman Glynn noted that part of the pay parking program was to develop a future plan for expansion of the parking system or redistribution of parking spaces. He would like to keep focus on the goal of a second parking ramp at Second and Chestnut, and establish revenue triggers and utilization triggers. Mr. Gladhill provided updated revenue numbers. He stated the parking program broke even despite the delay in starting the pay parking zone. Generally, parking nets $300-400,000 per year in revenue and staff conservatively estimated another $300,000 with the pay parking change. But the first quarter of 2024 (the slowest time) revenues were double the norm, $105,000 revenue versus expenses of about $90,000. 2024 should at least break even. With capital planning in the future, the Commission also should talk about other revenue opportunities such as state funding. Councilmember Junker commented that Lot 8, the River Market Lot, will be redone by June 1. Then River Market will convert to their 25 spots and the City will pick up 26 new spots. Mr. Gladhill recapped the focus for 2024: downtown parking expansion plan, second ramp, additional lots, maybe some pilot projects with Stillwater Trolley to do circulators for events, signage, short term home rental parking, parking permits. Chairman Glynn would also like to review Passport Parking options that the City may not be using yet, and Councilmember Junker would like to know if there is a way to show the number of available spots in the parking ramp. Parking Fees and Parking Permits for Short Term Home Rentals Mr. Gladhill asked the Commission for input on alternatives for Short Term Home Rental parking, where license plate-based enforcement does not work because license plates change. Currently, about a dozen downtown STHR operators have been provided with a Residential Parking Permit for their guests’ window display. Possible alternatives are: current method of window display; charging an hourly fee in a 24-hour parking area (Lot 12 or parking ramp); reserving a zone or space for STHR guests with window display. Councilmember Junker suggested requiring the STHR operators to buy a defined STHR permit, not identified as Residential but as STHR. Chairman Glynn asked why the City can’t simply make any parking lot 24/7. Why make a separate STHR permit? Mr. Gladhill answered that is possible but he would like to check with public works first about clearing the lot for maintenance. There should be a time limit so it doesn’t become a storage lot. Commissioner Havir said there may be a lot of unlicensed STHR operators who rent their homes in the summer, unbeknownst to the City. Mr. Gladhill responded that the City has a way to identify potential listings and has close to 100% knowledge of the licensed and unlicensed home rentals. With added enforcement the City will catch those who are not purchasing parking permits now. Commissioner Rheinberger agreed with Chairman Glynn, why create a different window hanger? Mr. Gladhill said the City should track data on the parking impacts of STHRs. The recommendation would be to continue with the current system, requiring STHRs to purchase a parking permit. Commissioner Bates asked if there is a way to make the process completely digital so they don’t have to hang a window tag, but instead enter their license number, and Mr. Gladhill said he will check with Passport. Downtown Parking Commission Meeting April 18, 2024 Page 3 of 3 Commissioner Havir brought up loading and loading dock areas as the busy season starts. Streets are often blocked by trucks, causing a public safety issue especially with events and guests in the street taking photos. She asked what the City is doing to ease traffic flow and enforce loading zones. Mr. Gladhill agreed loading zones need to be addressed. He suggested signing, “area closed for loading until 3:30 pm” or whatever time is chosen. This can be discussed at the next meeting. Commissioner Bates asked if there is an official City policy on party bus parking, and Chairman Glynn answered buses are supposed to park up the hill. Councilmember Junker remarked the City attracts about eight party buses a night on weekends. They often park in the Desch Building lot with engines idling for hours, disturbing condo residents. He checked with Mr. Desch and he has not given anyone permission to park in his lot. Mr. Gladhill said he will address this with Police Chief Mueller. FYI/STAFF UPDATES Update and Discussion on Downtown Parking Changes Implementation Discussed above. Quarter 1 2024 Financials Discussed above. COMMISSION REQUESTS Chairman Glynn reminded the Commission of the May 8 Boards and Commissions training. ADJOURNMENT Motion by Commissioner Rheinberger, seconded by Commissioner Bates, to adjourn the meeting. All in favor. The meeting was adjourned at 9:33 a.m. Brad Glynn, Chair ATTEST: ________________ Tim Gladhill, Community Development Director DATE: May 16, 2024 TO: Honorable Chair and Downtown Parking Commissioners FROM: Tim Gladhill, Community Development Director SUBJECT: Parking Permit Rates DISCUSSION As the Commission may recall, the City is about to launch a new user-friendly Permit Module to assist with applying for and renewing parking permits. This also includes a more stable License Plate Number Database for enforcement purposes. Fees paid by the end user for this program total $4.65 (convenience/software fee, merchant fees, and payment gateway fees). The purpose of this request is to seek direction from the Commission as to whether Base Permit Fees (ranging from $20 to $35 per month) should be adjusted to offset this amount. For context and background, Staff estimates approximately 150 permit holders prior to changes made in 2023. Staff had estimated an increase to 200 to 250 total permit holders with changes to the program in 2023. However, the City has already experienced over 300 permit holders actual and should expect an additional increase of number of permits with the upcoming transition to a better software system and increased enforcement. In other words, reducing the base fee to offset the new software fees will not negatively impact forecasted net revenues. ACTION REQUESTED Motion to recommend that the City Council reduce/not reduce the Base Parking Permit Fees. 2 ORDER FORM This Order Form (the “Order Form”), effective as of , is being entered into by and between Passport Labs, Inc. and City of Stillwater, MN (“Customer”) pursuant and subject to the Software License and Service Agreement (the “Agreement”) entered into by the Parties as of August 15, 2022. Upon execution, this Order Form shall be incorporated by reference in and subject to the Agreement. Capitalized terms used but not defined herein shall have the same meanings as set forth in the Agreement. I. SUMMARY OF THE PRODUCTS AND SERVICES This Order Form, together with the SOW attached hereto and made a part hereof as Schedule 1, contains the terms and conditions applicable to the Products and related services purchased pursuant to the Agreement. PRODUCTS AND SERVICES Mobile Payment for Parking Platform (“MPP”) ☐ Citation Management Platform (“CMP”) ☐ Digital Permits for Parking Platform (“DPP”) X License Plate Recognition Platform (“LPR”) ☐ II. FEES A. Fees. The fees are as follows: Products and Services Fee(s) Fee Type(s) Digital Permits for Parking (“DPP”): DPP Convenience Fee Paid by End User $3.50 Per Transaction Merchant Services Fee Paid by End User $1.10/transaction Payment Gateway Fee Paid by End User $0.05/transaction DPP Annual Licensing Fee $18,000.00/year III. BILLING INFORMATION Billing Contact Name: Beth Wolf Billing Email Address: bwolf@ci.stillwater.mn.us Billing Address: 216 4th Street North Stillwater, MN 55082 3 IN WITNESS WHEREOF, Passport and Customer have each caused this Order Form to be executed by its duly authorized representatives. Passport Labs, Inc. By: Name: Title: Date: 4 City of Stillwater, MN By: Name: Ted Kozlowski Title: Mayor Date: By: Name: Beth Wolf Title: City Clerk Date: StatementofWork City of Stillwater, MN January 19th, 2024 Disclaimer Project Overview Statement of Work Configurations Payment Gateway and Merchant Solutions Digital Permits Product Legacy Provider Permit Data Import Passport Portal Manage Permits Issue Permits Approval Queue Reporting End-User Customer Portal Branding Dashboard Application Workflow Manage Permit Manage Account System Training Custom Integrations or Configurations Monitoring Digital Permits with LPR Assumptions & Notes Project Change Control Acceptance Disclaimer This Statement of Work contains information that is proprietary and confidential to Passport Labs, Inc. (“Passport”) and shall not be disclosed or used for any purpose other than the purposes described herein. Any other disclosure or use of this document, in whole or in part, without the permission of Passport is prohibited. CONFIDENTIAL AND PROPRIETARY. © 2024 Passport. All rights reserved. 1 SCHEDULE 1 Project Overview Passport will transition the City of Stillwater,MN (“Client”)from their legacy permit system to Passport’s Digital Permit products. During this project,Passport will perform architecture,design,implementation,and information transfer services for the project. Statement of Work Configurations Payment Gateway and Merchant Solutions Passport will provide Gateway and Merchant Processing services for Passport digital permits directly to the Client,eliminating the need for an external provider.Passport will act as the Merchant of Record for transaction processing.All transactions will be processed via Passport’s Gateway and Merchant Processing services.Passport will enable the following card types to be used by all integrated applications. ●Visa ●Mastercard ●Discover ●American Express The Client will be responsible for paying all gateway and merchant processing fees,as outlined in the contract. CONFIDENTIAL AND PROPRIETARY. ©2024 Passport.All rights reserved.2 Digital Permits Product Legacy Provider Permit Data Import Passport understands that the Client would like to import its existing permit data into Passport’s system for the system transition. As such,Passport will provide the Client with its template permit data import format file so that the Client is able to provide Passport with the permit data to be imported All imported permits will be assigned a Link Code.The Link Codes allow new Passport permit customer accounts to be linked to their digital permits that have been imported or issued through the back-office system.The Link Code allows the customer to pull in their imported permit into the customer’s account. Link Codes will be provided to the permit holder via email or through a physical mailing. Passport Portal Passport will provide the Client with direct access to its back-office Passport Portal that allows permit system administrators to manage their entire permit system,including the approval queue,waitlists,and reports.The back office Passport Portal also allows administrators to manage customer accounts and issue permits. Manage Permits Manage permits functions as a search user interface to quickly search for a specific permit and then take an action: Core functionality includes: ○Viewing a permit’s status and general details ○View and add notes to a permit ○View the historical actions taken on a permit ○View the user associated with the permit ○View the payment history of the permit ○Email or print previous receipts ○Edit unrestricted Permit details ○Update the status of a permit:suspend,unsuspend,or cancel ○Renew and apply payments to permits CONFIDENTIAL AND PROPRIETARY. ©2024 Passport.All rights reserved.3 ○Passport does not accept in-person credit card payments. ■All in-person credit card payments need to be done online through the portal or manually logged in Passport Portal after being processed through an external system. ○Passport will not integrate with a cash draw or check reader ●Any cash payments will need to be manually logged in Passport Portal after being processed through an external system. ●Any check payments will need to be manually logged in Passport Portal after being processed through an external system. Issue Permits Issue permits functions as a quick action drawer user interface to manually issue permits through the back-office system. Core functionality Includes: ●Waitlist /limit information ●Outstanding citation check warning against the LPN ●Eligibility requirement and document submission override ●Support address first issuance Approval Queue The approval queue functions as a single first in,first out list with searching capabilities. Individual applications can be inspected via a drawer user interface within the same page. Relevant Search and Filtering capability is also provided. The approval queue can be filtered between three separate sections: ●New permits ●Change requests ●Needs more information Approving or rejecting a permit application can be completed from the inspection view, progressively over the list order or in bulk from the main list view. Core functionality includes: ●Inspect,approve or reject applications ●Set aside permits for manual follow-up a la Needs More Information ●Separate change requests from new permit applications CONFIDENTIAL AND PROPRIETARY. ©2024 Passport.All rights reserved.4 Reporting Reports are made available within the Passport Portal.All reports are presented as a list with the ability to filter for reports.The digital permits product has three core reports available: ●Exportable permit payment and refund report ○All cashflow shown in one report. ○Allows filtering by date range ●Exportable permit zone report ○Allows filtering by zone,status,and/or date range. ●Exportable permit detail report ○Allows filtering by type,cycle,status,and/or date range. End-User Customer Portal Passport will provide the Client with a web-based portal that is publicly accessible and allows permit applicants/holders to apply,purchase,and manage their permit(s).The permit portal will be accessible online at a white-labeled domain name determined by Passport with feedback provided by the Client. Branding The Client may customize the following for their customer portal: ●Logo ○The Client must provide a JPEG (or similar format)of their logo ●One primary color should be defined by the Client ○Primary color is used for buttons and links and it is also applied to illustrations so it must be AA WCAG compliant. ●The secondary color is derived from the primary color automatically to meet accessibility standards ●Subdomain ○The URL for customer portal will be <subdomain>.cmrpay.com/permits Dashboard The Permit Dashboard view is a highly stylized list view user interface with added quick navigation for using link codes or applying for new permits.The dashboard view separates saved applications from those fully submitted which constitute true permits.Individual CONFIDENTIAL AND PROPRIETARY. ©2024 Passport.All rights reserved.5 applications or permits each have their own call to acts for provided actions,such as navigation into permit management or removing a saved application. Core functionality includes: ●Permit linking quick navigation ●Apply for Permits quick navigation ○Special rate permits,like senior citizen permits,will be offered at their correct rates. ●View list of saved applications ●Remove or re-enter application flow ●View list of permits ●Enter manage permits flow ●View general permit data,such as permit number,type,valid location (zone),hours (if applicable),status,and valid dates Application Workflow Permit applications function as a stepped,progressive series of data collection covering all information required of the applicant.Two application process flows are supported ●Basic ○The Basic flow allows open selection and application for any permit type, regardless of eligibility. ○All applications are started from the dashboard via selecting a permit type. ●Residential ○The Residential flow requires applicants to input an address which acts to filter all permit type selections down to only those available to the applicant. Core functionality includes: ●Residential eligibility based address first optimized flow ●Ad hoc custom fields for required vehicle or permit holder /applicant information ●Requirement validation on input fields ●Proof of Eligibility document upload ○Proof of residency,such as a current utility bill,current notarized affidavit of the landlord,auto registration cards or deed in the name of the permittee and showing the address within the controlled parking area. ○Current vehicle registration ●Saving and deleting in-progress applications CONFIDENTIAL AND PROPRIETARY. ©2024 Passport.All rights reserved.6 ●Configurable location information and hours ●Summary view of application details is always in view and updates step by step. ●Client contact information footer ●Reference links (Client Configurable FAQs,Passport Terms of Service,Privacy Policy,& Cookies Policy)footer Manage Permit Manage Permits functions as a tabbed detail view which transitions into forms for edits allowing users to view and manage individual aspects of a permit via the following tabs: ●Permit details /status ●Permit Holder Information ●Vehicle Information ●Payment History ●Auto-Renew Setup Core functionality includes: ●Permit details:view general details and call to act to manually renew if eligible ●Permit holder Information:view /edit all fields related to the permit holder ●Vehicle Holder Information:view /edit all fields related to a vehicle,add and remove vehicles ●Payment History:view all previous payments and refunds toward the individual permit as well as downloading payment receipts. ●Auto-Renew Setup:setup or change the current configuration for auto-renew.Includes defining the credit card to bill &user ability to define the billing date (from an operator configured range). Manage Account Manage Account functions as a tabbed detail view which transitions into forms for edits allowing users to view and manage information related to their user account for customer portal via the following tabs: ●Profile ●Payment Methods ●Payment History Core functionality includes: CONFIDENTIAL AND PROPRIETARY. ©2024 Passport.All rights reserved.7 ●Profile includes optional user name,address,and telephone number as well as the email and password used for login. ○Password changes can be executed in the profile section. ●Payment Methods includes all credit cards saved by the user with the ability to add and remove credit cards. ●Payment History includes all payments and refunds made by the user historically, regardless of the permit or card,with the ability to download payment receipts. System Training Once a majority of the project milestones have been completed and the target launch date is confirmed,Passport will work with the Client to set-up the remote web-based training plan. Passport will assist the Client with determining who should be involved in the training sessions and when they should occur from a scheduling perspective around the target go-live date. Passport will host a training session with any Client employees who will interact with the new Passport Parking system.Passport recommends that all parking staff,anyone responsible for the adjudication of parking citations,Client accountants,and enforcement managers be present for training.Passport will work with the Client if additional training sessions are required. All training is done via a “Train the Trainer”method,equipping each person present with the tools and knowledge to train their teams now and in the future. Custom Integrations or Configurations Monitoring Digital Permits with LPR Passport will work with the Client,Minuteman,and Genetec to enable its integration with the Genetec vehicle-based license plate recognition system for the purposes of monitoring Passport Digital Permits to be used in conjunction with the monitoring and issuance devices the Client utilizes. CONFIDENTIAL AND PROPRIETARY. ©2024 Passport.All rights reserved.8 Assumptions &Notes While performing these services,Passport will rely upon the concerted engagement,direction, authorization,approvals or other information provided by the Client’s primary stakeholder and technical teams. The Client’s Project Manager and respective team will be responsible for contributing to and reviewing Weekly Status Reports and reporting Project issues. Additional Client responsibilities include: ●Providing operational information in a timely manner. ●Providing a list of stakeholders for preliminary implementation ●Making a good faith effort to facilitate the continued progress of the implementation. ●Perform user acceptance testing to confirm the accuracy of configured attributes in the system ●Provide written approval on each aspect of the system Deliverables or activities not specifically identified as in scope throughout this document are by definition out of scope,unless accompanied by an approved Scope Change Order. Project Change Control Changes may be required to manage unanticipated or new information that may arise during the course of the implementation and delivery of this solution that impacts an existing (or creates a new)deliverable,restriction,milestone,or dependency.This Project Change Control process is meant to enforce a process to ensure changes are tracked and approved appropriately throughout the project. Process ●A Passport representative will complete a Scoping Change Order form describing the exchange to be evaluated. ●Passport will perform an impact assessment (cost,schedule,risk,etc)and provide a recommendation for how to achieve the Client's objectives in the context of the latest information. CONFIDENTIAL AND PROPRIETARY. ©2024 Passport.All rights reserved.9 ●The Client will decide whether or not to proceed with Passport’s recommendation or to suggest an alternative approach. ●If the Change Request is approved by the Client and returned back upon full execution, then the Change Request document will be incorporated as part of the Statement of Work. Timeline Effects ●Upon approval by all parties,the impact assessment associated with such change request shall augment any prior commitments or estimates of timeline and pricing in this Statement of Work,which shall no longer apply.Passport will use commercially reasonable efforts to maintain the timeline and cost associated with this Statement of Work,augmented by any and all Change Request(s)approved by all parties. CONFIDENTIAL AND PROPRIETARY. ©2024 Passport.All rights reserved.10